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Shipping

Understanding chargeable weight

Why a parcel is priced on estimated then actual weight — and how refunds work.

International shipping is priced on weight, but a light, bulky box can be charged on its volume instead. Agents show an estimate first, then bill the actual chargeable weight after packing.

  • Estimated weight is calculated from the stored item weights plus packaging.
  • Actual chargeable weight is measured once the box is packed.
  • Volumetric weight can apply when a parcel is large but light.
  • Any difference between estimate and actual is reconciled — overpayment is refunded.

To keep cost down, remove bulky original packaging where safe and balance heavy items with light ones.