Refunds are most straightforward before an item ships internationally. The QC window is the moment to flag a wrong or defective item.
- If QC reveals a defect, you can usually request a return to the seller or a refund.
- After international shipping, returns become slow and costly because the item must travel back.
- Keep communication inside the agent platform so there is a record.
Reading listings carefully and using QC photos is the best way to avoid needing a refund at all.