Points Redemption — daily 1-point product dropsWorld Cup Dice — kick your way to prizesInvite friends & earn couponsNew worldwide shipping routes addedFree QC photos on every order90-day free warehouse storagePoints Redemption — daily 1-point product dropsWorld Cup Dice — kick your way to prizesInvite friends & earn couponsNew worldwide shipping routes addedFree QC photos on every order90-day free warehouse storage
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Help center

Help center

Practical answers for buying from China through an agent — payments, shipping, customs, QC and refunds.

Getting started

How agent shopping worksThe full journey from a product link to a parcel at your door, explained plainly.
Creating an account and getting set upWhat you need to register and how to prepare for a smooth first order.

Payments

Understanding the two paymentsWhy you pay twice, and what each payment covers.
Payment methods and currencyWhich payment options are common and how currency conversion works.
Service fees explainedThe optional services an agent offers — and which ones cost extra.
Top-up and withdrawalHow prepaid balances work and how to get a refund back out.

Quality control

How to read QC photosQuality-control photos are your best protection — here is what to look for.

Shipping

Choosing a shipping lineSpeed, cost and restrictions differ by line — how to pick the right one.
Customs and import dutiesWhat to expect when a parcel reaches your country.
Prohibited and restricted itemsWhat cannot be bought or shipped — check before you order.
Understanding chargeable weightWhy a parcel is priced on estimated then actual weight — and how refunds work.

After your order

Returns and refundsWhen a refund is possible and how the process usually works.
Contacting supportHow to get help fast and what information to have ready.
Warehouse storage and how long it lastsHow free storage works and what happens when it runs out.

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