Getting started
Payments
Understanding the two paymentsWhy you pay twice, and what each payment covers.
Payment methods and currencyWhich payment options are common and how currency conversion works.
Service fees explainedThe optional services an agent offers — and which ones cost extra.
Top-up and withdrawalHow prepaid balances work and how to get a refund back out.
Quality control
Shipping
Choosing a shipping lineSpeed, cost and restrictions differ by line — how to pick the right one.
Customs and import dutiesWhat to expect when a parcel reaches your country.
Prohibited and restricted itemsWhat cannot be bought or shipped — check before you order.
Understanding chargeable weightWhy a parcel is priced on estimated then actual weight — and how refunds work.
Open the live Spreadsheet
Browse and buy every category through the agent.