Points Redemption — daily 1-point product dropsWorld Cup Dice — kick your way to prizesInvite friends & earn couponsNew worldwide shipping routes addedFree QC photos on every order90-day free warehouse storagePoints Redemption — daily 1-point product dropsWorld Cup Dice — kick your way to prizesInvite friends & earn couponsNew worldwide shipping routes addedFree QC photos on every order90-day free warehouse storage
Guide

Beginner Guide: Your First Agent Order

A practical, no-jargon walkthrough of buying from China through an agent — from pasting your first link to receiving the parcel. Read it once and your first order will feel routine.

A quick look at how Mulebuy works.

Before you start

You only need three things: a product link (or a keyword), an email to register, and a rough budget. Everything else — payment, storage, photos, shipping — happens inside the agent. The spreadsheet on this site is where you find the link in the first place.

The order, step by step

  1. 1
    Find the itemBrowse a category here, or paste a Taobao / Weidian / 1688 URL into the search. Match the exact product, colour and size.
  2. 2
    Submit and pay for goodsThe agent buys it from the Chinese seller at the domestic price. This first payment covers the product and the domestic leg only.
  3. 3
    Wait for warehouse arrivalThe seller ships to the agent. When it arrives it is checked in and added to your account.
  4. 4
    Review the QC photosFree photos let you confirm size, colour and condition. If something is wrong, sort it out now — before it leaves China.
  5. 5
    Consolidate and shipCombine items into one box, choose a shipping line, and pay the second (international) shipping fee.
  6. 6
    Track and receiveFollow the parcel to your door and handle any local customs steps if they apply.

Habits that save money

  • Consolidate — never ship single light items one at a time.
  • Mind the weight — heavy shoes and jackets dominate freight cost; balance a box.
  • Read the size chart — Chinese sizing runs small; trust centimetres, not labels.
  • Use the QC window — it is the cheapest moment to fix a mistake.

Common mistakes to avoid

Most first-order regrets come from a handful of avoidable habits. Skim this list before you pay and you will sidestep almost all of them.

  1. 1
    Choosing on the cheapest shipping quote aloneA low headline rate can carry restrictions, slow times or weak tracking. Weigh speed and reliability, not just price.
  2. 2
    Skipping the size chartChinese sizing runs small and varies by seller. Measure a garment you already own in centimetres and match the numbers — never trust the label letter.
  3. 3
    Glancing past the QC photosThis is your one cheap chance to catch a wrong colour, size or defect. Check them properly before you approve international shipping.
  4. 4
    Ignoring restricted itemsBatteries, liquids, aerosols and some branded goods are limited on certain lines or destinations. Confirm an item is shippable before you buy it.
  5. 5
    Expecting unrealistic delivery timesInternational shipping typically takes around 7–21 days depending on the line — plan ahead rather than counting on express for a deadline.
  6. 6
    Not keeping recordsKeep order numbers and QC photos, and keep communication inside the agent platform, so support has a clear history if anything goes wrong.

Next steps

When you are comfortable with the flow, the Help section answers the specific questions — shipping lines, customs, refunds and payment methods — that come up on a real order.

Open the live Spreadsheet

Browse and buy every category through the agent.

Go shopping